Information you give us

• Name, email address and phone number
• Shipping and billing address
• Order details, shoe sizes and product preferences
• Messages you send us by email, WhatsApp, contact forms or social media
• Account details if you sign in to your Juta Junction account

Information collected automatically

• Device and browser type, IP address and approximate location
• Pages viewed, products browsed, time on site and referring website
• Cookies and similar technologies (see Cookies below)

• To process, ship and deliver your orders
• To send order confirmations, shipping updates and delivery notifications
• To handle exchanges, returns, refunds and customer support
• To manage your account, wishlist and order history
• To prevent fraud and verify COD orders, including confirmation calls or messages
• To improve our website, product range and shopping experience
• To send offers and new arrivals, only if you've opted in
• To meet legal, tax and accounting obligations

We never sell your personal information. We share it only with trusted partners who help us run the store:

• Courier partners (TCS, Leopards and PostEx) to deliver your order
• Shopify, our e-commerce platform, which hosts our store and order data
• Payment processors to complete online payments securely
• Marketing and analytics tools such as Google Analytics and Meta (Facebook and Instagram), to understand site use and show relevant ads
• Authorities, where required by law or to protect our rights

These partners may only use your information to provide their services to us.

Cookies are small files stored on your device. We use them to keep items in your cart, remember your wishlist and preferences, keep you signed in, and measure site performance.

You can disable cookies in your browser settings, but some features, like the cart and wishlist, may not work properly.

If you subscribe, we may send you emails, SMS or WhatsApp messages about new collections, sales and exclusive offers. You can unsubscribe anytime using the link in our emails or by replying STOP to our messages.

Our website uses SSL encryption, and your data is stored on Shopify's secure servers. We limit access to personal information to staff who need it to fulfil your orders.

No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your data.

We keep your order and account information for as long as needed to provide our services and meet legal, tax and accounting requirements. When it's no longer needed, we delete or anonymise it.

Our website is intended for users aged 18 and over. Customers under 18 should shop with a parent or guardian's involvement. We don't knowingly collect personal information from children.

Our website may link to other sites, such as social media pages or courier tracking pages. We aren't responsible for their privacy practices, so please review their policies.

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new Last updated date.