Terms & Conditions

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Terms & Conditions

Last updated: 1 November 2026

Welcome to Juta Junction, your online shoe store in Pakistan. These Terms & Conditions govern your use of jutajunction.com and any purchase you make from us. By browsing our website or placing an order, you agree to these terms.

Cash on Delivery available across Pakistan
2–5 working days nationwide delivery after dispatch
Prices in Rs. taxes included, delivery shown at checkout
Easy exchanges see our Refund & Exchange Policy
On this page
  1. About us
  2. Eligibility
  3. Your account
  4. Products and descriptions
  5. Pricing
  6. Orders and acceptance
  7. Payment methods
  8. Shipping and delivery
  9. Refusing COD orders
  10. Exchanges, returns and refunds
  11. Discount codes and promotions
  12. Intellectual property
  13. Acceptable use
  14. Reviews and content you submit
  15. Limitation of liability
  16. Third-party links
  17. Privacy
  18. Governing law
  19. Changes to these terms
  20. Questions about these terms?

By placing an order with Juta Junction, you agree to these terms, our Refund & Exchange Policy and our Privacy Policy. If you don't agree, please don't use the site.

01

About us

Juta Junction is an online retailer of men's, women's and kids' footwear, including khussas, sandals, casual and formal shoes. Our store runs on Shopify, and our registered address is Your business address, City, Pakistan.

02

Eligibility

You must be at least 18 years old, or shopping with the involvement of a parent or guardian, to place an order. You agree that the information you provide is accurate and complete.

03

Your account

You're responsible for keeping access to your email and account secure, and for all activity under your account. Tell us immediately if you suspect unauthorised use.

We may suspend accounts used for fraud, abuse or repeated fake orders.

04

Products and descriptions

We work hard to show our shoes accurately, but colours may look slightly different depending on your screen. Handcrafted khussas and leather shoes may have small variations in stitching, texture or shade, which are part of their handmade character.

Sizes can vary slightly between styles, so please check our size guide before ordering.

05

Pricing

All prices are listed in Pakistani Rupees (Rs.) and include applicable taxes unless stated otherwise. Delivery charges are shown at checkout. The price you pay is the price shown when you place your order.

We may change prices, discounts or promotions at any time. If a product is listed at an obviously incorrect price due to a technical or typing error, we may cancel the order and issue a full refund, even after confirmation.

06

Orders and acceptance

Placing an order is an offer to buy. You'll receive an order confirmation by email or SMS, but this doesn't guarantee acceptance. We may refuse or cancel any order, for example if:

  • The product is out of stock
  • There's a pricing or listing error
  • We can't verify the order or delivery details
  • We suspect fraud or misuse of discount codes

If we cancel a paid order, you'll receive a full refund.

07

Payment methods

We accept:

  • Cash on Delivery (COD) across Pakistan
  • Debit and credit cards through secure payment providers
  • Bank transfer, JazzCash or Easypaisa, where offered at checkout

For COD orders, we may call or message you to confirm before dispatch. Unconfirmed orders may be cancelled. Please keep the exact amount ready at delivery.

08

Shipping and delivery

We deliver nationwide through TCS, Leopards and PostEx. Orders usually arrive within 2–5 working days after dispatch. Remote areas may take longer.

Delivery times are estimates. We aren't liable for delays caused by couriers, weather, public holidays or events beyond our control. Please check your parcel when it's delivered and report any damage or missing items within 48 hours, as described in our Refund & Exchange Policy.

09

Refusing COD orders

Refusing a Cash on Delivery order without a valid reason costs us return shipping. Customers who repeatedly refuse orders may be asked to pay in advance or blocked from future COD orders.

10

Exchanges, returns and refunds

Exchanges, returns and refunds are covered by our Refund & Exchange Policy, which forms part of these terms.

11

Discount codes and promotions

Discount codes are valid for a limited time, can't be combined unless stated, and have no cash value. We may withdraw or change promotions at any time. Misused codes may lead to order cancellation.

12

Intellectual property

All content on this website, including our logo, brand name, product photos, designs and text, belongs to Juta Junction or its licensors. You may not copy, reproduce or use it for commercial purposes without our written permission.

13

Acceptable use

You agree not to:

  • Use the site for any unlawful or fraudulent purpose
  • Place fake orders or provide false information
  • Try to hack, disrupt or overload the website
  • Copy our content or scrape product data
14

Reviews and content you submit

By posting reviews, photos or comments, you allow us to display and use them on our website and social media. Content must be honest and must not be abusive, misleading or infringe others' rights. We may remove any content at our discretion.

15

Limitation of liability

To the fullest extent permitted by law, Juta Junction isn't liable for indirect or consequential losses arising from the use of our website or products. Our total liability for any order is limited to the amount you paid for it.

Nothing in these terms limits your rights under Pakistani consumer protection law.

16

Third-party links

Our site may link to third-party websites, such as courier tracking or social media. We aren't responsible for their content or practices.

17

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and protect your personal information.

18

Governing law

These terms are governed by the laws of Pakistan. Any disputes will be subject to the exclusive jurisdiction of the courts of Lahore.

19

Changes to these terms

We may update these Terms & Conditions at any time. Changes take effect once posted on this page. Continuing to use the site means you accept the updated terms.

Questions about these terms?

Our support team is happy to help with anything you're unsure about.

Emailsupport@jutajunction.com
WhatsApp+92 300 0000000
AddressYour business address, City, Pakistan
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