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Exchange & return window
You can request an exchange or return within 7 days of receiving your order. Requests made after this period can't be accepted.
Refund Policy
Easy exchanges across Pakistan
Refund & Exchange Policy
Last updated: 1 November 2026
At Juta Junction, we want every pair to fit perfectly and feel right. If your shoes, khussas or sandals don't work out, our simple exchange and refund policy makes it easy to swap sizes or get your money back, anywhere in Pakistan.
7 days
to request an exchange or return
Unworn & boxed
with tags and original shoe box
5–7 working days
to process approved refunds
48 hours
to report damaged or wrong items
On this page
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Conditions for exchange or return
To qualify, items must be:
- Unworn and unwashed, tried on indoors only on a clean surface
- In original condition with all tags, labels and accessories attached
- Returned in the original shoe box, free of damage or writing
- Accompanied by your order number or invoice
We inspect every returned pair. Items showing wear, outdoor use, scuffed soles, stains or odour will be sent back to you at your cost.
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Items that can't be returned
- Items bought on clearance or marked Final Sale
- Socks, insoles and shoe-care products, for hygiene reasons
- Customised or made-to-order shoes
- Gift cards
Sale items (not Final Sale) are eligible for size exchange only.
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Size exchanges
Got the wrong size? We'll swap it for the same style in another size, subject to stock. If your size is unavailable, you can pick a different style or receive store credit.
Check our size guide before ordering to get the best fit first time.
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Damaged, defective or wrong items
If your order arrives damaged, defective or isn't what you ordered, contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the item and packaging
- An unboxing video, if available
We'll replace the item or issue a full refund, including delivery charges, at no extra cost to you.
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Handmade variations
Handcrafted khussas and leather shoes may show small variations in stitching, colour or texture. These are part of their handmade character and aren't treated as defects.
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How to request an exchange or return
- Contact us at contact@jutajunction.com or WhatsApp +92 305 2348234 with your order number and reason.
- Our team will confirm eligibility and share the return address and instructions.
- Pack the item securely in its original box and send it via a trackable courier.
- Once we receive and inspect it, we'll process your exchange or refund.
Please don't send items back without contacting us first. Unannounced returns may not be accepted.
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Return shipping costs
- Size or change-of-mind exchanges: the customer pays return shipping. We may charge a delivery fee for sending the replacement.
- Damaged, defective or wrong items: Juta Junction covers all shipping costs.
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Refunds
Once your return passes inspection, we'll confirm by email or message. Approved refunds are processed within 5–7 working days:
- Cash on Delivery (COD) orders: refunded by bank transfer, JazzCash or Easypaisa. We'll ask for your account details.
- Card or online payments: refunded to the original payment method. Your bank may take extra days to show it.
- Store credit: issued instantly as a gift card, if you prefer.
Original delivery charges and COD fees are non-refundable unless the error was ours.
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Order cancellations
You can cancel your order free of charge before it's dispatched. Contact us as soon as possible. Once shipped, the order follows this return policy.
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Refused or undelivered COD orders
If a Cash on Delivery order is refused at the door without a valid reason, we may require advance payment on future orders.
Need help with a return?
Message us with your order number and we'll sort it out quickly.